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I’m a person with a disability (PWD). I walk with a long leg brace and a cane. As such I can’t walk long distances. However, I can drive a car, albeit one with an automatic transmission.
Thus, parking spaces for PWD’s are essential to me. There are quite a number of establishments in Metro-Cebu that enforce the policy of allowing only PWD’s to park in spaces reserved for them. Actually it’s a law.
Unfortunately, in SM City it’s more of lip service. I don’t like going to SM City because of this. But there are times when I have to such as taking my grandson to watch a particular movie that’s exclusive to their cinema.
It must be made clear that parking spaces with the sign, "Parking for the Disabled," are for PWD’s who are able to drive cars. These parking spaces are there so PWD’s, whether they’re on wheelchairs or can walk with assistance, can park close to the entrances.
In SM City, there are several slots available to PWD’s but they’re almost always full. I don’t believe they’re all occupied by cars driven by PWD’s. So once I waited to see if this was true. Sure enough, one car was driven by a non-PWD but with a PWD passenger.
I told the guard that cars with a passenger PWD should not park there but he said that it didn’t matter because there was still a PWD involved. The trouble with this reasoning is that a driver who is not PWD will always give the false reason that he merely dropped a PWD at the entrance and will park there to wait for the PWD.
I actually saw this happen and I got down from my car and confronted the driver. Fortunately, he relented and allowed me to take the space instead.
In another mall I frequent, parking spaces for PWD’s are strictly for PWD-driven cars (which is why I frequent this mall) and is enforced by the guard at the entrance. SM City officials should know this. Ignorance of the law is not an excuse for breaking it.
They must also know that PWD’s such as myself are not asking for special privileges; we’re asking for equal opportunity.
[tags]pwd’s, person with a disability, sm city, metro-cebu, malls[/tags]
August 2nd, 2007 - 7:12 am
Greetings
FYI
I am Rodolfo D. Aniceto (72 years old) from Pampanga. I am related to his Most Rev. Paciano B. Aniceto, DD. We are holding GUM/MNL/GUM ticket. Ako po ay na off load last 28 July 2007 from Manila. My wife and I traveled together. She is a handicap passenger and on wheelchair with catheter. She underwent cataract surgery two weeks back.
My It’s about experience started when I check-in at 730pm for GUM and your staff NING said that I cannot be boarded because I hold a non-revenue ticket as they are only accepting revenue passengers without any other reason but that. I told her what PAL Guam office told me that I will not encounter any problem and my booking was ok and confirmed with seat assignments but she would not hear me as she said they do not honor anything from Guam. I even have it my booking reconfirmed. I asked for her complete name but she refused to answer me. She just told me that I cannot be boarded that’s all. She was affront rude and disrespectful. She asked me to get out of the line and wait if I want. She can check-in my incapacitated wife can be boarded without any problem.
Why is your staff overly rude and disrespectful? We waited until the closure of the counter for Guam. Unfortunately, we were not taken in for consideration and compassion. We were not minded at all. The porter brought us to counter 13 for the reschedule for the following day. They gave us a gift of rebooking NUF free. Was it my problem to get into this dilemma? Your staff at counter 13 shouted and told me that her transaction will be long and we cannot wait for her. It was good thing that the guy occupying counter 11 observed what has happened and called us to assist and help. He gave us sorry head shake when I said I was off-loaded for no valid explanation except that I am a non-revenue ticket holder. That was already 10pm. We did not have our dinner and my pitiful wife was so stressed out and hungry. My problem was where the hell will we stay and rest until your 10:20pm flight for the following day? Throbbing pain and anger ang feeling ko for the inconsideration you gave my wife and me. We finally ate at 2am.
I did not ask and begged for the ticket. I won the promo and in our excitement we decided to buy another for my wife and what a presumably happy homecoming experience turned out be a miserable incident. Had I known that I will be overly bothered using the ticket they awarded me – I will refuse the free travel outright.
We do not deserve your appalling treatment.
The following day your customer relations officers (duty officer should be helping pax like me at 6am)but was never available. Only the guards were there. Where are they? The Guards are your customer relations officers as they feed and keep giving me numbers to call (879-5698/5916/5918/5917/5920/8558000) that are neither working or a fax phone or just ringing.
Finally at 930am, someone answered and handed it to a certain Rene Reyes, who talked to me and said that I cannot be boarded as the flight was over booked and my priority is PD8 meaning that my ticket is bookable but can be off loaded anytime without any notice. If I want to be boarded I need to change my priority code to N with the VP and that will be very hard, she said. And will still wait til Monday.
I was also advise that my wife was off-loaded due to an immigration problem and the counter people were the only ones who knew about it. How can that be possible, we never had the chance to reach the Immigration due to my outright bumped off. She was not off-loaded in the first place. She is incapacitated and will need someone to assist her to go the Immigration.
Why all these problems cropped up and presumed when it was just a plain classic case of an unexplained off-loading a promo winner of a non-rev ticket? Very good Advertisement.
FYI, we are green card holders and her passport expires in 2011 and our documents are inorder.
We are poor elderly passengers but we are not beggars to be push around the way you did to my wife and me.
This is a pitiful and deplorable experience for someone who housed and accommodated your staff out of kindness for months (Agnes Buenaventura and another male person from your PAL Sales office in Manila) from an unknown environment years ago when they were assigned in Guam without any compensation.
Why is respect for elders out-dated and obsolete?
Are your staff foreign to compassion and consideration?
Are these the kind of high-tech training they get now?
The slogan “It’s about experience” that you are very proud to claim was made sure was done to us.
Mine will be My Pal’s Pathetic Experience (MYPalPAc EX).
I know you will do nothing about my My Pal’s Pathetic Experience.
Now I know that your airline represents mga PINOY na mayabang at bastos and your airline is elder-unfriendly. You made us feel that we are nothing. That you do not need our business. Ayaw ninyo ng bother na walang monetary na kapalit. You all do not believe in respect and sincerity.
Kaya nga “It’s about experience”. Good or bad it’s still about experience.
Bastos kayo! Wala kayong respect.
You have no regard for the elderly.
May you experience the extreme thoughtlessness and insensitivity you provided my wife.
CAPITAL BASTOS kayo MGA TAGA PHILIPPINE AIRLINES.
I REFUSE TO BE A FILIPINO KUNG KASAMA KO KAYO
MGA TAGA PHILIPPINE AIRLINES.
NAKAKAHIYA KAYO!
I will refuse PAL TICKET UNTIL I die.
Thank you and GOD Bless!
Rodolfo D. Aniceto
I am listed in Guam directory.
Promo Winner / Whiner
October 24th, 2007 - 7:59 am
Why this happened to those oldies? Filipinos are known to be hospitable! With this circumstance, I don’t believe that all educated PAL personnels are really educated, having no respect with the olds. You should have acknowledge their situation. You are heartless and rude and impudent! Not worthy of any respect PAL personnels! Feel shy for you!
June 12th, 2008 - 4:10 am
Yeah.. I second demotion